Mandan, ND Harlow's NOW HIRING SHOP SUPERVISOR

Job Summary:

Diagnose, repair, and maintain specialty vehicles and trucks including but not limited to work on electrical systems, diesel engines, transmissions, hydraulics, brakes, drivetrains, etc. Also responsible for small repairs on engine attachments, body leaks/repairs, parts ordering, documentation, and record keeping, reviewing DVIR's, completing recalls, moving units as necessary, general assistance and training. This position requires the employee to understand service department standards including technician efficiency and productivity.

Duties and Responsibilities:

1. Performs other duties as assigned by leadership.

2. This position will be required to understand the performance of maintenance and repairs on gas- and diesel-powered vehicles as well as all other systems and components found within the vehicle.

3. Ability to diagnose and repair all systems in buses and trucks.

4. This position will be required to supervise technicians of various backgrounds and abilities.

5. This position will be responsible for communicating repair times and expectations to technicians.

6. Ensure parts requests are processed in an effective, complete, and timely manner.

7. Work with parts personnel to ensure that parts are being assigned to repair orders and any back orders are communicated.

8. Ensure repair orders are opened and closed completely, accurately and in a timely manner.

9. Maximize productivity and efficiency levels of technicians.

10. Develop ongoing procedures to ensure an efficient and effective department.

11. Become familiar with the dealer business system and have the ability to utilize it to run reports, input data and run day to day business.

12. This position requires the ability to learn new products and methods as well as the potential ability to teach learned skills and abilities to lower-level technicians.

13. Take a leadership role in the Service Department and have the ability to cover for the Service Manager as needed

14. Effectively communicate with Customers in regard to on-going repairs, quotes for service, completion times, etc.

15. Provide accurate estimates for repairs to external and internal customers.

16. Ensure production timelines are met including communication of delays prior to the vehicle being overdue.

17. Assist with the development and evaluation of all technicians.

18. Assist with the development of departmental work schedules.

Requirements

Experience and skill requirements:

-Associates Degree-Technical School

-Class A or B CDL, OR the ability to obtain.

-Endorsements: Passenger (P) and School Bus (S).

-Ability to pass medical examination.

Skills and Abilities Required:

-Problem Solving: Demonstrated ability to identify and resolve problems in a timely manner and appropriately gather and analyze information.

-Interpersonal Skills: Ability to maintain confidentiality, be open to innovative ideas, and work successfully both on an independent basis and on a team. Demonstrated ability to effectively interact with a wide range of management styles within the Company and build community relationships.

-Oral Communication: Ability to organize thoughts and speak persuasively in positive or negative situations, demonstrate group presentation skills, and conduct effective meetings.

-Written Communication: Strong writing skills using good spelling, punctuation, grammar; detail-oriented in editing written documents; ability to present numerical and statistical data effectively; and ability to accurately interpret and communicate written information.

-Planning and Organizing: Ability to prioritize and plan work activities to ensure the timely completion of projects and development of realistic action plans.

-Quality: Demonstrate accuracy and thoroughness and monitor own work to ensure quality.

-Adaptability: Able to quickly adapt and respond to a rapidly changing work environment and manage competing demands in a productive manner.

-Dependability: Demonstrated ability to consistently be at work and on time as scheduled, follow instructions, respond to management direction, and solicit feedback to improve performance.

-Should be honest, assertive, and systematic.

-Know proper teaching techniques, demonstrate good human relations and communication skills; able to recognize something that is wrong or incomplete, and knowing how to apply logic as well common sense when addressing situations.

Leaders constantly strive for excellence. Positive attitude and an open mind is a must. Constantly striving to improve knowledge, abilities, and skills as well professionalism will be ongoing.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate